By now, most of us in Singapore’s recruitment industry would have heard about the recent case of a foreign firm in Singapore that explicitly stated in its job advertisement a preference for hiring individuals of a particular nationality. This case caused much furore in Singapore’s recruitment landscape so much so that the authorities stepped in […]

In this article published in The Business Times, Achieve Group CEO Joshua Yim offers his opinion on the reasons for the low service standards in Singapore and what he feels can be done to raise the levels of service excellence and customer satisfaction: “If we benchmark Singapore as a First World country, then I believe […]