{"version":"1.0","provider_name":"Achieve Group Malaysia","provider_url":"https:\/\/achievegroup.asia\/my","author_name":"webadmin","author_url":"https:\/\/achievegroup.asia\/my\/author\/webadmin\/","title":"Raising Service Standards - Achieve Group Malaysia","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Ps8azzR6Bh\"><a href=\"https:\/\/achievegroup.asia\/my\/2014\/04\/14\/raising-service-standards\/\">Raising Service Standards<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/achievegroup.asia\/my\/2014\/04\/14\/raising-service-standards\/embed\/#?secret=Ps8azzR6Bh\" width=\"600\" height=\"338\" title=\"&#8220;Raising Service Standards&#8221; &#8212; Achieve Group Malaysia\" data-secret=\"Ps8azzR6Bh\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"In this article published in The Business Times, Achieve Group CEO Joshua Yim offers his opinion on the reasons for the low service standards in Singapore and what he feels can be done to raise the levels of service excellence and customer satisfaction: \u201cIf we benchmark Singapore as a First World country, then I believe [&hellip;]"}